Senior Product Manager

Department / Function: Product Development ~ Product Development

Location: London

Hours:


The Senior Product Manager is accountable for the design and delivery of strategic improvements to our gaming products, platforms and customer propositions. The Senior Product Manager is responsible for end to end product delivery starting with market analysis and ending with developed products that meet our customer’s needs and deliver revenue growth.

Managing a team of up to three Product Owners the Senior Product Manager is responsible for ensuring that our products are market leading in all of our operating sectors. This role combines delivering results through the product team and also working with other senior members of the SG-Gaming business to ensure that solutions are developed


Team Management

  • Manage a team of up to 3 Product Owners and ensure that the Product Team delivers on time and to the required quality standards
  • Coach team members to assist in their professional development and deliver improved outputs
  • Work with other senior colleagues to ensure that the Product team contribute as part of the wider corporate team and add value to work delivered by other teams

Product Strategy

  • Contribute to the creation, delivery and evolution of our corporate product strategy
  • Champion the product vision, help to engage the wider business teams and encourage contribution to new product development
  • Identify opportunities for improvement in both what we deliver and how we deliver it

Proposition and Solution Design

  • Combine market intelligence, financial and behavioural data, customer requirements and other relevant items to design a roadmap that meets the needs of each product sector
  • Ensure that Product Owners have assessed all options and have agreed solutions that deliver value for both SG-Gaming and our customers
  • Lead communication with internal teams
  • Improve how the Product team works by assessing process and outcomes and delivering targeted changes to drive quality and innovation improvements

Product Delivery

  • Continuously review team ways of working to ensure high quality standards are embedded in all processes
  • Act as main point of day to day contact with 3rd party development teams to drive maximum benefit from the relationship (including escalations, issue management and prioritization)
  • Ensure that each product owner in the team maintains a suitable product backlog for their sector and carries out prioritization in conjunction with the commercial teams

Knowledge, Skills & Experience

Essential:

  • Product delivery/owner/manager experience for multiple products – preferably across more than one industry
  • Solid and repeatedly demonstrated problem solving abilities and evidence of use analytical skills to determine future actions and assess past decisions
  • Experience operating within Agile and waterfall environments (we use both across various projects)
  • Evidence of creation of commercial business cases and using this to help prioritise product development decisions
  • Experience of communicating and engaging senior commercial stakeholders as part of a product development process – this role will have regular access to our executive and senior leadership team
  • Ability to build strong relationships at all levels of the business and with external teams
  • Significant experience (multiple projects) of leading meetings and ensuring that stakeholders are able to contribute to projects – the Product Owner will be expected to lead group meetings containing a senior audience
  • Experience of influencing stakeholders to deliver quality product development whilst meeting tight deadlines (elapsed time from initial idea to fully written up and tested business case/requirements is 6 weeks)
  • Demonstrated ability to work on own initiative with minimal supervision to deliver high quality work in a timely manner.
  • Proficient in using Microsoft Office applications (particularly Word, Excel, Visio)
  • Experience of working in a B2B environment and of working with account teams and end customers

Desirable:

  • Experience of taking multiple products from concept through to delivery – particularly the commercial elements
  • Pricing and commercial management experience
  • Experience of working with external development teams – our main technical partner is based in Estonia and therefore remote communication and management are important skills
  • Formal Product Management qualifications would be an advantage but are not essential
  • Gaming or Leisure product background.

Person Specification

  • Strong communicator – part of the Senior Product Manager’s role is to be an advocate for the product vision and the candidate must be be able to effectively engage and excite their colleagues
  • Must be able to drive teams to deliver targets
  • Ability to work in a fast paced environment, and to tight deadlines whilst maintaining quality
  • Confident and able to speak out against the crowd and support their opinions with strong reasoning, analysis and evidence
  • Passionate about improving both what their team does and how they do it
  • High levels of attention to detail are required as the role is accountable for end results and must get the small things right
  • Able to think on the go and adapt quickly to changing demands
  • Will be required to develop and coach team and therefore must be able to work with junior team members to set development plans and monitor progress

Key Contacts / Relationships: (Internal & External)

  • Product, Customer, Marketing, Technology, Content Development, Operation and Finance teams
  • Other Scientific Games divisions (e.g. SG Digital and SG Gaming USA)
  • External software partners
  • External systems partners (role will work with 3rd parties who may integrate their products to our system)
  • Customers including most of the largest UK Gambling retailers.
  • Industry bodies and trade associations

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